After activating or switching to the Go5G Military Business plan, you’ll need to verify your military status. Ensure that the military person or Gold Star family member is designated as the primary account holder. For active duty military members who are deployed, a spouse or family member can also verify eligibility.
To verify military status, either visit a mobile365 retail store and one of our retail experts will walk you through the process, or follow the steps below:
- Go to the military status verification page at mobile365.com/military/verification.
- Log in by entering your mobile365 phone number and account PIN.
- Enter details into the required fields for the military member. If the name field does not show the military member's name and you cannot change it, you'll need to contact us to update the Billing Responsible Party's name on your account to get this offer.
- Select Accept and Continue. Note: Go5G Business customers, excluding sole proprietors, will be required to upload additional documentation to verify eligibility.
The validation process consists of a few quick steps and typically takes less than 10 minutes. You will have 45 days from plan activation to verify your eligible military status or you will be moved to mobile365 ONE rate plan with no military discount, which will result in a price increase of up to $20/line per month.
In some cases, you may be asked to provide additional details to verify your eligibility (such as mobile365 for Business customers with account type "B"). If further information is required, you'll be notified right away and will need to upload documents confirming your military status to complete your verification. The information provided is used solely for validation of status and is destroyed after validation. A confirmation of your validation status will be sent to you via email within 48 hours.
mobile365 will accept the following documents for verification:
Active Duty
- Leave and Earnings Statement
- Orders
- Power of Attorney
Reserve/Guard
- Leave and Earnings Statement
- Orders
- NGB 23 (National Guard Retirement Points Summary Statement)
- Retirement Points Statement
Veteran
- DD214
- NGB 22 (National Guard Report of Separation of Military Service)
- Honorable Discharge Certificate
- Driver's license (in states that list veteran status)
- Veterans Affairs ID Card
- VA form 26-1880
Retiree
- DD214
- Official letter
- NGB 23 (National Guard Retirement Points Summary Statement)
- Retirement Certificate
Gold Star Families
- DD1300 (Usually Gold Star family members maintain their registered dependent status after their military sponsor has passed away and will have documentation to show that they're a registered dependent.)
Note: Before uploading the document, please ensure first and last name, dates, and service/discharge status are legible, but please omit, cover up, or black out any sensitive information such as Social Security number, military ID number, etc. Acceptable file formats are .bmp, .gif, .jpg, .png, or .pdf.