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New to mobile365? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your mobile365 ID Your PIN/Passcode All account resources topics mobile365 network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get mobile365 for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Paramount+ is a streaming service option you can add and bill to your mobile365 account. 

On this page:

What's included?

Paramount+ Essential

What’s included with Paramount+ Essential plan:

  • Limited commercial interruptions 
  • 40,000+ episodes and movies on demand 
  • Paramount+ originals and more exclusive programming 
  • The NFL on CBS, UEFA Champions League, and more top soccer live
  • 24/7 national news with the CBS News Streaming Network 
  • The ability to create separate profiles for the whole family and stream on up to 3 different devices at once

Paramount+ with SHOWTIME®

What’s included with Paramount+ with SHOWTIME® plan:

  • No commercial interruptions (except live TV and a few shows) 
  • 40,000+ episodes and movies on demand 
  • Paramount+ originals and exclusives, plus SHOWTIME programming
  • The NFL on CBS, UEFA Champions League and additional top soccer leagues, plus even MORE live sports like PGA golf, NCAA basketball and SEC football
  • 24/7 local and national news with the CBS News Streaming Network 
  • Download your shows and movies to watch offline 
  • Your local, live CBS station
  • The ability to create separate profiles for the whole family and stream on up to 3 different devices at once

In addition to everything that comes with your Paramount+ subscription, you also get:

  • Award-winning SHOWTIME original series, can't-miss movies, groundbreaking documentaries, hard-hitting sports and more — all commercial free.
  • SHOWTIME East and West live—yes, both broadcasts, no matter where you’re located! 
  • The ability to download SHOWTIME episodes and movies on your iOS or Android mobile device to watch offline. 

Add Paramount+

You can use an Android, iOS, smart TV, or game console to add Paramount+ (excludes mobile365 Business accounts, accounts with only Home Internet lines and Sprint accounts). Before getting started, make sure that:

  • You have a mobile365 ID​.
  • You are a Primary Account Holder (PAH) or Authorized User.
  • You do not already have a Paramount+ feature added to your account.
  • If you already have a Paramount+ account, make sure the correct information auto-populates during the activation process.
  • If you don't have a Paramount+ account, you can create one during the activation process.
  • If you already have a Paramount+ subscription (purchased outside of mobile365) you'll need to cancel your existing subscription to activate your subscription with mobile365. 
    • If you have an iOS device and purchased your Paramount+ subscription through an iOS device, cancel your subscription from the Apple App Store. 
    • Be sure to log out of the Paramount+ app or website on your device.
    • You'll need to wait until your current bill cycle with Paramount+ ends before you can activate your subscription with mobile365.
 

Add or check activation status via mobile365 App

 
  1. Log in to the mobile365 app using your mobile365 ID.
  2. Select Accounts.
  3. Select Manage Data & Add-ons.
  4. In the Services section, select Paramount+ Essential or with Paramount+ with SHOWTIME®, then select Agree (recurring monthly charge will be added to your mobile365 bill).  
  5. Select Continue. 
  6. On the Review your order page, choose Agree & Submit.
  7. When the Activation Hub displays, select a Paramount+ service to activate.
  8. Select Start Activation. A text message will be sent to the PAH to confirm the addition of the feature to the account, and a registration link is sent to the designated line. 
  9. Once the Paramount+ page launches, select Activate Paramount+. 
  10. On the next page, sign in with your Paramount+ account email address into the field that appears (you can use Forgot email? if you forget it) and select Next.
    • If you don't have a Paramount+ account, choose Create account and follow the steps to create a Paramount+ account.
    • If you are already logged in to the Paramount+ account you want to use, you will see the option to use that account for the activation or choose a different account.
    • If you are an ex-Paramount+ subscriber and have a Paramount+ account cached in your browser, you will see the option to use that account for the activation and can log in with that account.
    • If you already have a Paramount+ subscription that is not the Essential monthly plan, you will get an error. You must cancel your current Paramount+ subscription to continue.
  11. Enter your password (you can use Forgot password? if you forgot it) and select Next. 
  12. Select the checkbox to allow mobile365 to access your subscription and then choose Continue.
  13. On the “Thank you for signing up” page, choose the appropriate link to download the Paramount+ app.

 

 

Add or check activation status via mobile365

 
  1. Log in to mobile365 or the mobile365 app using your mobile365 ID.
  2. Select View Account > Shared Add-ons > Manage add-ons.
  3. In the Services section, select Paramount+ Essential or Paramount+ with SHOWTIME®, then select Agree (recurring monthly charge will be added to your mobile365 bill).  
  4. Select Continue. 
  5. On the Review your order page, choose Agree & Submit.
  6. When the Activation Hub displays, select a Paramount+ service to activate.
  7. Select Start Activation. A text message will be sent to the PAH to confirm the addition of the feature to the account, and a registration link is sent to the designated line. 
  8. Once the Paramount+ page launches, select Activate Paramount+. 
  9. On the next page, sign in with your Paramount+ account email address into the field that appears (you can use Forgot email? if you forget it) and select Next.
    • If you don't have a Paramount+ account, choose Create account and follow the steps to create a Paramount+ account.
    • If you are already logged in to the Paramount+ account you want to use, you will see the option to use that account for the activation or choose a different account.
    • If you are an ex-Paramount+ subscriber and have a Paramount+ account cached in your browser, you will see the option to use that account for the activation and can log in with that account.
    • If you already have a Paramount+ subscription that is not the Essential monthly plan, you will get an error. You must cancel your current Paramount+ subscription to continue.
  10. Enter your password (you can use Forgot password? if you forgot it) and select Next. 
  11. Select the checkbox to allow mobile365 to access your subscription and then choose Continue.
  12. On the “Thank you for signing up” page, choose the appropriate link to download the Paramount+ app.

 

 

Activate via Text message (SMS)

 

When you add Paramount+ to your account, a Paramount+ activation text message is sent immediately to your account so you can activate your service.

  1. Select the link in the text message and log in to mobile365 using your mobile365 ID.
  2. Select the checkbox to agree to the Terms & Conditions and then choose Start Activation.
  3. When the browser launches the Paramount+ web page, select Activate Paramount+. 
  4. On the next page, sign in with your Paramount+ account email address into the field that appears (you can use Forgot email? if you forget it) and select Next.
    • If you don't have a Paramount+ account, choose Create account and follow the steps to create a Paramount+ account.
    • If you are already logged in to the Paramount+ account you want to use, you will see the option to use that account or choose a different account.
    • If you are an ex-Paramount+ subscriber and have a Paramount+ account cached in your browser, you will see the option to use that account for the activation and can log in with that account.
    • If you already have a Paramount+ subscription that is not the Essential monthly plan, you will get an error. You must cancel your current Paramount+ subscription to continue
  5. Enter your password (you can use Forgot password? if you forgot it) and select Next.
  6. Enter the designated line mobile number. 
  7. On the “Thank you for signing up” page, choose the appropriate link to download the Paramount+ app.

 

Paramount+ subscription & billing

  • Your subscription is managed through mobile365.
  • mobile365 acts as the method of payment for your Paramount+ membership each month.
  • If you remove Paramount+ from your account, mobile365 will immediately stop being your method of payment.
  • If you have problems with your subscription or wish to manage your subscription go to the mobile365 login page.
  • To manage the Paramount+ subscription, go to Manage add-ons. 

 

Getting support

If you're looking for support, you'll need to contact either Paramount+ or mobile365, depending on the type of help you need.

 

Paramount+ support

 

Phone, email and messaging are available at https://help.paramountplus.com/s/help.

  • Paramount+ app service troubleshooting (access issues, sync issues, streaming issues, etc.)
  • Paramount+ account issues/recovery
  • Paramount+ product or programming questions
  • General Paramount+ questions

 

 

mobile365 support

 

Contact mobile365​ if you need help with:

  • Adding or removing Paramount+
  • Basic troubleshooting (app connection issues, 
  • Getting a new Paramount+ activation text message
  • Cancelling existing trial version immediately
  • mobile365 plan, billing, & account management
  • Basic network or hardware troubleshooting
 

Canceling

 
  • If you cancel your mobile365 account, you will immediately lose your Paramount+ subscription. mobile365 will no longer be your Paramount+ method of payment and you will need to subscribe to Paramount+ directly to start a new subscription.
  • If you cancel your Paramount+ subscription through mobile365, the cancellation can be future-dated or immediate and you will still have access to your service to the end of the billing cycle (If you cancel your existing 12-month promotion, your subscription will be canceled immediately).
  • Log in to the mobile365 App, mobile365, or contact mobile365 customer service to remove Paramount+ from your account.
    1. Log in to mobile365 using your mobile365 ID.
    2. Select View Account > Shared Add-ons > Manage add-ons.
    3. Deselect the Paramount+ feature and choose Continue.
    4. On the Review your order page, select Agree & submit.

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