mobile365 Official Website

Start your personal data request.

Several United States privacy laws provide residents the right to access, delete, and correct personal information that businesses have collected about them.

At mobile365, we offer these same choices to everyone in the U.S., Puerto Rico, and the U.S. Virgin Islands.

Submitting a request to access or delete data takes time—on your part and ours. Once your request is complete, you’ll hear back from us within 45 days.

What you need to submit a request

Your email

You’ll need a valid email address you can access and verify during the request process. If you're a current or former customer of mobile365, Metro, TVision, Sprint, or Assurance Wireless, this email must be associated with your account. If you have multiple email addresses associated with an account, please submit a separate request for each email.

Your phone number

Make sure your phone can receive SMS text messages. If you’re a current or former customer, please provide the phone number associated with your account.

Your ID

Depending on your interactions with mobile365 and our other brands, we may also ask for a copy of your valid U.S. driver's license or passport.

Your photo

If we ask to see your photo ID, you’ll also need to take a photo of your face using a device with a camera. This ensures the ID truly belongs to you.

Ways to submit a request

Complete your request online

Once you've collected the documentation described above, you're ready to take the next step.

Start online form

Complete your request by phone

If you prefer, you may call a Care Representative to help you submit a request to access, delete, or correct your personal data. Remember, you’ll still need all the information and documents described above to verify your identity before your request can be completed.