Got questions?

Question 1

Who is eligible to trade in a device?

Accepted Answer

New or current mobile365 subscribers with a qualifying transaction, which includes new activations, add-a-lines, or upgrades with a device purchase are eligible to trade in their phone.

Question 2

How do I trade in my old device?

Accepted Answer

Using the tool above, get an estimate for the value of your device before completing your upgrade. Just tell us the make, model, and condition of your old phone and we'll give you a quote for your trade-in value. If your phone has any value, you have two ways to trade in the device:

Trade in at a mobile365 store: For the easiest trade-in experience, we encourage you to go to one of our stores to trade in your old device for a new one. Store locator
Trade in online: If you can't get to a store, you can use My mobile365 to trade in your device once you're a customer. For this option, you can turn in your Trade-in device at a store or you'll need to be able to print the shipping label, then pack and ship your old device to us. Note that when you ship it, you'll be responsible for accurately evaluating and packing the device so that it remains in the same condition (as originally indicated) during shipping. mobile365 is not responsible for any damage sustained during shipping.

Get more information for more information on how to trade-in your device.

Question 3

If I am financing my device do I have to pay it off prior to trading it in?

Accepted Answer

To trade in a device you are currently financing, you have to pay off your remaining balance before you can start the trade-in process. Visit your local mobile365 store for additional information.

Question 4

Why should I trade in my old device?

Accepted Answer

When you trade in your old device, it's a win-win for both you and mobile365. A device trade-in provides you some initial credit to help with a new device purchase or start-up costs like a device down payment, device taxes, or extra accessories. For mobile365, we still see value in the devices consumers no longer want. To get started, get an estimate for your device using the tool above.

Question 5

Can I trade in a device without an estimate?

Accepted Answer

If you can't get an estimate for your device, then no trade-in value is available for it. To trade in a device, you must verify that it has some value using the online tool above.

Question 6

How many devices can I trade in?

Accepted Answer

You can trade in one device per active line per month at the time you upgrade or activate a new line of service. See our Device Recovery Program Terms and Conditions for details.

Question 7

I changed my mind. Can I get my old device back?

Accepted Answer

Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back.

Question 8

How is the Early Termination Fee reimbursement different than the Device Payment Plan reimbursement?

Accepted Answer

An Early Termination Fee (ETF) is charged when you leave your former carrier while still under contract. mobile365 will reimburse your early termination fee in full, up to $350. A Device Payment Plan is the payment plan you set up with your former carrier for your phone. mobile365 will help pay off the remaining balance you have on your Device Payment Plan. Your reimbursement will be made in two separate transactions: the value of your trade-in will be reimbursed as a bill credit to your mobile365 account, and the remaining reimbursement will be delivered to you via a Prepaid MasterCard^® Card, or Prepaid Card by mail. Learn more here.

Question 9

Do I have to trade in the device financed with my former carrier in order to qualify for the Device Payment Plan reimbursement?

Accepted Answer

Yes, to qualify for the reimbursement, you must trade in the device that corresponds with the Device Payment Plan with your former carrier.

Trade in your cell phone.

Trading in your paid-off phone is a win-win.

Find out what your phone is worth.

Already started your trade-in?

Take the next step.

Bring your phone to a store for easy trade-in.

Shop phones.