AutoPay is a free service that automatically deducts payments from your debit card or linked bank account to pay your mobile365 bill. You may also get monthly bill credits for up to eight lines on a qualifying plan when AutoPay (with an eligible payment method) is active for your entire billing cycle. Prepaid customers, use the Refill your prepaid account page.

Eligibility

• To be eligible for the AutoPay discount each month, you must meet the following requirements:
  • Be on Go5G, Magenta, mobile365 Essentials, ONE Plan, or another tax inclusive plan (such as LineLink and Mobile Internet for hotspots).
  • Be active on AutoPay at the time of bill processing.
  • Have paid the prior month's bill by its due date.
  • Cards with statements mailed to foreign addresses can’t be used for AutoPay.
  • Payment method must be a debit card or linked bank account. Credit cards and digital wallets (Apply Pay/Google Pay) are not eligible.
• AutoPay isn't available for No Credit Check plans.

Payment schedule

• Payments are withdrawn approximately two days before your bill due date. 
• There is no processing delay after you set up AutoPay for the first time. For example, a bill due the day after AutoPay is set up could process.

Unprocessed payments

• You'll be notified by text message if AutoPay is rejected or you have an unprocessed payment.
• Unprocessed payments are automatically reprocessed in five banking days.

AutoPay and payment arrangements

• Setting up a payment arrangement automatically cancels AutoPay and any monthly AutoPay bill credits.
• Once your payment arrangement is fulfilled, you can set up AutoPay again.

Cancel AutoPay

Canceling your account doesn't automatically cancel AutoPay; you must cancel AutoPay separately.

Full terms

Recently set up AutoPay? For more information, check out the full mobile365 AutoPay Terms and Conditions.