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New to mobile365? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics
Ways to pay your bill All about your bill Line permissions Your mobile365 ID Your PIN/Passcode All account resources topics
mobile365 network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics
Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics
Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics
Get mobile365 for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics
SUPPORT
New to mobile365? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your mobile365 ID Your PIN/Passcode All account resources topics mobile365 network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get mobile365 for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Use this page to view and understand the usage on your mobile365 account.

On this page:

View/print usage

If you have access to a computer, a printer, and a postpaid account, you can print up to one year of your phone records through mobile365.

  1. Log in to mobile365.  
  2. In the top menu, select Usage.
  3. When the usage details display, choose the type of usage: 
    • Data
    • Messages 
    • Calls
    • Mobile Hotspots
    • Data Pass
  4. Select the line you want to view. 
  5. Choose Download all records.
  6. Save the file to your desktop, then open and print it. 

Usage details

  • mobile365 sends you a free text message when you reach 80% or 100% of your usage.
  • Data, text and minute usage while roaming may take up to 30 days to appear and may impact what shows as available.
  • If you change your plan on any day but the first day of your billing cycle, any usage before the plan change isn't included.
  • For shared accounts (like a business account), text usage shows both your usage and the pooled usage combined.
  • Data and text usage is displayed in Pacific Time (PT) and typically updates every two hours.
  • Smartphone Mobile HotSpot usage is only available in the mobile365 app.

Get the most from your data

  • Connect to Wi-Fi when you can. Data used over Wi-Fi doesn't count against your high-speed data plan.
  • Turn off data for apps that you only want to use over Wi-Fi. Most devices have a setting to turn off cellular usage for specific apps.
  • Uninstall any apps or widgets you don't need. Some apps access data even while the screen isn't on.
  • Edit your Facebook settings to turn off automatic video play while connected to cellular data.
  • Monitor your usage - sending or receiving emails uses very little data, while online gaming or streaming videos, TV, and movies uses much more.
  • If you received a message about using 50 GB of data, check out the My data usage page. 

Additional help with usage

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