Setting up a payment arrangement for your mobile365 account is quick and easy. 

Am I eligible?

• Available to postpaid customers who need extra time paying their bill. 
• Your account must be less than 30 days past the due date to initiate a payment arrangement.
• You must pay any balance that is 31 or more days past due before you can set up a payment arrangement. 

Dos and Don'ts

Do

Failure to meet the payment arrangement criteria may result in a failed payment arrangement and possible service suspension.

• Make sure your first installment and each installment after are paid by the specified due date.
• Pay all new bills that become due during the arrangement by the due date.

Don't

• Once set up, don't attempt to change, extend, or delete a payment arrangement if a past due balance still exists on the account.
• Don't make payment(s) early or with an alternate method if your payment arrangement is set up with a Future Dated Payment. This may cause your payment not to be recognized by the system as fulfilling your arrangement, and they may cause duplicate payments, overpayments, added fees, and possible suspension of service.

Potential fees

• Late fees may apply if the payment date is past your original due date.
  
• A $20 restore fee per line, and taxes will be included in the installment(s) if your account is suspended (including partial suspension) for non-payment.
• The $5 per line bill credit will be lost until AutoPay is reactivated again.

Delete a payment arrangement

You can delete a payment arrangement once the entire past-due balance is paid off.

1. Open the mobile365 app. 
2. On the home page, choose Update payment method.
3. Select Delete payment arrangement. 
4. Choose Yes, delete > Done.