Congratulations on your new device purchase! Trade in your old device within 30 days from when your new device shipped, or you’ll miss out on the trade-in value and promotional offer.

How to return your trade-in device

The fastest way is to return it at a mobile365 store. This way, you don't have to worry about finding your label, printing it, and packing the box. Your trade-in value and promotion are applied to your account right away. 

If shipping is required or easier for you, please be aware that:

• The estimated value may change once the device is received and assessed. You may not be qualified for a credit if:
  • The device is reported as lost or stolen.
  • The anti-theft feature or Find My iPhone feature is turned on.
  • There's any damage to the device.
• You'll get trade-in device status updates via text messages and emails.
  • We'll notify you if the device value or promotional offer changes.
  • You’ll need to log into your account on mobile365 to accept any new offers or have the device returned.
• You’ll need to locate and print your label.
  • If you're returning more than one device, each one needs to be in its own box with its own return shipping label.
• If reassessed at a lower value, you can change your mind and ask to have the device returned to you instead.
  • Returned devices will ship within 5 business days.
  • You may return your new device, or keep it.
• If the trade-in is not received within 30 days, you’ll lose the value and offer.
• It may take up to two billing cycles for your trade-in value to be applied to your account.

Locate and print your label

Not logged in to your account? Check your order status and get your trade-in return shipping label. You’ll need your order number, billing ZIP Code, and last name.

Logged in to your account? Go to the Account Order Status page to:

• Review your trade-in accepted value.
• Print the trade-in return shipping label(s). Remember: each trade-in device requires its own box and return shipping label.
  1. Select Account.
  2. Choose the trade-in line.
  3. Select Check Order Status.
  4. Choose Print shipping label.
• Review the return shipping label instructions for what to include in the box.
• Keep for your records the return merchandise authorization (RMA) number, tracking number, and trade-in details.

If you haven't yet set up a mobile365 ID, you’ll want to do this as soon as you receive your order.