1. Open T-Life..
2. Select the Manage tab.
3. Select Log in > Get a mobile365 ID.
4. Enter your registration information and select Create mobile365 ID.
5. Enter the code from the text message we sent to your mobile device and select Next. If registering from your mobile device, the app may automatically confirm your phone number.
6. Follow the on-screen steps to complete your registration.

1. Login to your mobile365 account and select SIGN UP.
2. Enter your information and select Create mobile365 ID.
   • Email verification steps: 6-digit verification code sent to your email address given during activation. Selecting Send to a different email address will associate the email address the code is sent to and not the email address that started the registration process.
   • Phone verification steps: 6-digit verification code sent to your mobile number. Selecting Send to a different number will register the number the code is sent to and not the number that started the registration process.  For verification, our network will securely authenticate your phone number and Device/SIM registered on the network automatically.
     • If you are not using your own phone on our network, or using another device, a 6-digit verification code will be sent to your mobile number for verification.
     • Selecting Send to a different number will register the number the code is sent to and not the number that started the registration process.
   • Account PIN verification steps: Use the account 6-15 digit PIN/Passcode set up during activation.
   • Biometric verification: T-Life and biometric credentials such as Face ID or fingerprint recognition.
3. Select Next, then follow the on-screen steps to complete the registration.

Important: If you had a mobile365 account in the past, such as a previous prepaid account or an account that was canceled, and you want to reuse the email from that account, use the steps for the Email already registered error.

Follow these steps for mobile365 Home Internet accounts. A mobile365 ID can be created for each Internet line on your account.

1. Go to /home-internet-signup.
2. Fill in your name and email that was provided during activation.
3. Create a password.
4. Select Create mobile365 ID.
5. Check your email for the 6 digit verification PIN.
6. Enter the 6 digit verification PIN, then select Verify my email.
   

Note: If you are a Home Internet customer who either:

1. Did not provide an email address for service notifications and receive a paper bill
2. Have canceled all other lines on your mobile365 account except Home Internet, and can no longer log in

You will need to contact customer care at 1-844-275-9310 to provide your email address to register for a mobile365 ID.

This error occurs when you’ve previously registered a mobile365 ID account with the email address that is already registered.

1. Try using the previous mobile365 ID email address and the current password.
   • Do not use your mobile number to login.
   • Once logged in, you’ll be asked to Link your number to the mobile365 ID.
2. If you don’t remember your password, select Forgot your password.
   • A verification link is sent to your email address that you’re attempting to login with. Follow the on-screen instructions.
   • You’ll need to complete a verification step prior to setting a new password, which may include providing previously set security question answers.
   • Enter your mobile number in the link prompt.
3. You should now be able to log in to mobile365 using either your email address or phone number linked to the mobile365 ID.
4. If you’re unable to complete the provided steps due to errors or forgotten security question answers, Contact Us for additional assistance.

For login issues, don't access your mobile365 account online from a bookmark/favorites, try manually entering the website address and retry logging in. There is a limit of 30 login attempts in a 24-hour period. Business customers eligible for the Account Hub should use that instead of mobile365. 

1. Enter your login name or mobile number.
2. Select the Forgot Password? link on the login screen.
3. Select a method to verify your account information. Verification methods may include text message, one-time pin, security questions, or Google Authenticator. Select Continue..
4. Once you have completed verification using the methods on this page, select a new password and log in to your account.
   • Passwords must be 8-50 characters, contain one letter, one number, a special character, and no common patterns or phrases.
5. Update personal information as needed in Profile Settings.

• Primary Account Holder (PAH)
  • Account manager for all lines on the account.
  • Sets roles for other lines on the account.
  • This profile role is designated during the registration process.
  • Contact us to change the PAH.
• Authorized User: Can manage the account and all lines on the account.
• Standard User: 
  • Can access basic account information and details for your own line.
  • Can request Authorized User role (requires PAH approval)
  • Purchase international roaming passes for use on their own line (billed to account).
• Restricted User: Can access basic account information and a usage summary for their line.
• No Access: This setting disables access to mobile365 and T-Life. Note: Users associated to a line that has web/app access disabled will still be able to get support in retail stores or CARE if the user has an Authorized User role assigned.
  

For Home Internet-only accounts:

• First, set up a mobile365 ID. Go to the Home Internet sign up website.
• Then, once registered, the Home Internet line is the default Primary Account Holder.

You can log in to mobile365 and update the name assigned to each line as the Primary Account Holder (PAH) on the account.

1. Log in to your mobile365 account.
2. Select your name at the top right or My Account
3. Select Profile.
4. Select Line Settings.
5. Select Preferred name.
6. Enter the name.
7. Select Save.

Change line nickname in T Life

1. Open T Life.  
   
2. Select the Manage Tab, then choose a line.
3. Select All Account Settings > Line Settings.
4. Choose the desired line from the dropdown.
5. Select Preferred Name and enter the desired nickname.
6. Select Save.

It's good practice to change account passwords every few months. mobile365 will require that you change your mobile365 ID password if we detect that this password was used on compromised websites not related to mobile365.

The password requirements are: 

• Must be between 8-50 characters
• Must include at least 1 number
• Must include at least 1 letter
• Can't contain spaces
• Can include these special characters: ~ @ # $ % ^ & * () / : ; ? , . <> !
• Must be different from your last five passwords

• When prompted to change your password, update the password so that you don't get locked out of your account.
• If your phone has a compatible biometric scanner (such as Touch ID or Face ID), you can use it on the T-Life so you can sign in securely without having to remember your password.
• For enhanced account security, the Primary Account Holder will receive two messages when changing the password. These messages will be sent to verify if you indeed submitted the request for a password reset.

Forgot your password? No worries! Select Forgot Password? from your mobile365 account, and follow the prompts to reset it.

• Two-step verification requires you to pass an additional verification step when signing into your account.
• There is a 24-hour delay between changing your two-step verification settings, and those settings becoming active. During that delay, Contact Us for authentication.
• When Always Required is set to ON, you'll be required to complete a second verification method every time you log in.
  • This requires two-step verification setup.
  • mobile365 reserves the right to initiate two-step authentication at any time to keep your account secure.
• As part of the 2^nd-step of verification after password entry, our network will securely authenticate your phone number and Device/SIM registered on the network automatically.
  • If you are not using your own phone on our network, or using another device, a 6-digit verification code will be sent to your mobile number for verification.
  • Google Authenticator users will be presented with the option to use a 6-digit verification code, or Google Authenticator, if the network was not able to automatically verify your phone number.

After setting up the two-step verification during registration, you can also use these options to authenticate:

• Security questions: Allows you to answer security questions to confirm your identity.
• SMS: Allows you to confirm your identity by text message to your mobile365 phone number.
• Fingerprint or FaceID for two-step verification if you have T-Life installed.
• Google Authenticator
  • Google Authenticator app, available to Android 2.1 and iOS 3G and newer devices, required as a part of a two-step verification set-up.
  • To disable this option, select No thanks.
  • Once Google Authenticator is set up on your mobile365 ID, you can complete two-step verification using the Google Authenticator app instead of SMS, Fingerprint, or FaceID.