Wi-Fi Calling lets you call or text on Wi-Fi networks with your mobile365 phone number, extending your coverage and keeping you connected! This is beneficial in areas with little to no cellular coverage as Wi-Fi calling can help improve call quality and provide a more stable connection.
Be aware these details are only for mobile365 Wi-Fi Calling. Calling and messaging from other apps (Skype, WhatsApp, Google Voice, etc.) may work over Wi-Fi or cellular data, but you must contact the app developer for help or billing.
Set up Wi-Fi Calling
To use mobile365 Wi-Fi Calling, you need:
- E911 address: Before you can use Wi-Fi Calling, you need to set up an e911 address on your account in case your location doesn't show up automatically to a 911 dispatcher. Learn how to set up your E911 address.
- Active account: The service connects through mobile365 service and uses your phone number, so your account must be active.
- Device that supports mobile365 Wi-Fi Calling:
- Wi-Fi Calling is included on most mobile365 devices. Check the tutorials page to check your phone's capabilities.
- Some manufacturers state their devices have mobile365 Wi-Fi Calling. Most of these devices work without any problems, but mobile365 cannot guarantee their service unless you bought the device from us.
- Wi-Fi Internet access: You must be able to use the internet on a Wi-Fi network.
- Requires a minimum of 2 Mbps for upload and download speeds.
- Satellite Internet and cell phone hotspot are not supported.
- For detailed requirements, review: Wi-Fi Calling on a corporate network.
To set up mobile365 Wi-Fi Calling, follow these steps on your iOS or Android device:
- Make sure Wi-Fi is turned on and connected.
- Tap the Settings app.
- Tap Cellular.
- Tap Wi-Fi Calling.
- Tap Wi-Fi Calling on This iPhone.
- Ensure Wi-Fi is turned on and connected.
- Tap the Settings app.
- Tap Connections.
- Tap Wi-Fi Calling.
- Tap Wi-Fi Preferred.
When you first enable Wi-Fi Calling on mobile365, you must provide us with the primary street address at which the Wi-Fi Calling service will be used (“Your E911 Registered Address”). If you call 911 over Wi-Fi we may transmit Your E911 Registered Address to the 911 Communications Center, who may use it to help emergency responders locate you, but you may need to provide your contact information and current location. You agree to update Your E911 Registered Address if you plan on using Wi-Fi Calling service at a location different from Your E911 Registered Address. You can update Your E911 Registered Address by accessing your Mymobile365 account or by contacting mobile365 Customer Care. Not available in countries where Wi-Fi Calling is prohibited by law, including North Korea, Iran, and Syria.
Billing for Wi-Fi calls and messages
| What you're doing | What you're charged on Wi-Fi Calling |
|---|---|
|
If you have an unlimited plan:
If you have a plan without unlimited, calls and messages count against your plan limits. |
Calling to international (non-U.S.*) phone numbers |
When you're in the U.S., Wi-Fi calls placed to other countries are subject to your plan's long-distance charges. Check stateside international rates for long-distance fees. When you're outside the U.S. (international roaming) and have an unlimited plan:
If you don't have an unlimited plan, calls to other countries are charged at World Class Calling rates. |
| Sending messages to international (non-U.S.*) phone numbers | When you're in the U.S., messages sent while connected to Wi-Fi Calling are subject to your plan's long-distance charges. Check stateside international rates for long-distance fees. When you're outside the U.S. (international roaming) and have an unlimited plan:
|
| Data or Internet usage | Nothing. Data usage over Wi-Fi doesn't use the mobile365 network. We don't have record of it or charge for it. |
| Connecting through a VPN | A Virtual Private Network (VPN) connects you securely to a network of other computers. While connected, your Internet usage goes through that network, wherever it's located. When VPN connects your device to another country for the first time, you'll receive a standard Welcome SMS, and you must enable data by dialing #RON#. Even if you're in the U.S. or a Simple Global country, you may be charged World Class rates. |
*Or home area, if your plan includes calls and messages to Canada and Mexico.
Be warned... if your Wi-Fi connection drops for a moment or you move outside its range, your calls may switch to cellular networks. This means unexpected charges if you're in another country.
To avoid accidental charges:
- Make sure your device shows a Wi-Fi Calling icon in its status bar before making calls or sending messages.
- Try one of the following, if your device supports it:
- Set Wi-Fi Calling to handle all calls, which will turn off the device's cellular connection. Review device procedures for Wi-Fi Calling - check for Wi-Fi only or Never use Cellular Network setting.
- Set Airplane mode to on, then turn on Wi-Fi and Wi-Fi Calling.
- Turn off roaming data in device settings. For more information, review International roaming services. (May still allow some types of data, as designed by your device manufacturer.)
- You will lose service when moving out of the Wi-Fi range.
- This does not prevent charges from international VPN networks and VPN connections. Review Billing for details.
Watch a demo video!
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