Get help with your Samsung Galaxy Book Go 5G.
On this page:
Battery, Memory, & Storage
Battery
This is a uni-body device with an internal battery that cannot be removed. If you need to soft reset the device, follow these steps:
- Select the Start button.
- Select the Power button.
- Select Restart to Soft reset the laptop. Select Shut down to Hard reset the laptop.
- If doing a Hard reset, wait 3 -5 seconds, next press the Power button on the device keyboard to turn your device back on.
SD Card
- Insert a memory card into the memory card slot in the indicated direction until it locks in place.
- To remove, push the memory card, and it disengages from the memory card slot.
SIM card
This device supports a Nano size SIM card.
- Insert the ejection pin into the hole on the tray to loosen the tray.
- Ensure the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
- Pull out the tray gently from the tray slot.
- Place the SIM card on the tray with the gold-colored contacts facing downwards.
- Gently press the SIM card into the tray to secure it and insert the tray back into the tray slot.
Connections & Network
Browser
Clear cache / cookies / history |
|
---|---|
Open / close tabs / windows |
|
Turn on / off JavaScript |
|
Network & APN
APN & data settings |
|
---|---|
Manual network selection | The device detects and registers on wireless networks inside mobile365’s calling area, but roaming networks are usually restricted to mobile365 SIM cards. You can manually select a network only in areas where mobile365 does not own GSM spectrum.
|
Switch 2G / 3G / 4G LTE | This option is not available on your device. |
Turn on / off airplane mode | This option is not available on your device. |
Turn on / off data roaming |
|
Turn on / off mobile data |
|
Wi-Fi settings
Delete / forget network |
|
---|---|
Scan & connect |
|
Turn on / off |
|
Settings & Tech Specs
Getting started
When you first turn on your new device, you may get a setup wizard to help you get started. Use these steps to walk through the setup process if needed.
- Insert your active mobile365 SIM card and fully charge the device.
- Press the power button to turn on the device.
- A 'Hello' screen will appear, select your language, select Yes.
- Select your Country or Region and select Yes.
- Select the right keyboard layout and select Yes.
- You may add a second keyboard layout, select Add layout or Skip.
- Select your Wi-Fi network, enter your network password if needed, select Next. After your laptop connects, select Next.
- Review Microsoft Software License Terms, select Accept.
- Login or create your Microsoft account, select Next.
- Add the name, password and security questions for this laptop.
- Choose the privacy settings for your device, select Next then select Accept when finished.
- Location (On / Off)
- Find my device (On / Off)
- Diagnostic data (On / Off)
- Inking & typing (On / Off)
- Tailored experiences (On / Off)
- Advertising ID (On / Off)
- The laptop will take a few minutes to setup.
Tech specs
|
|
Connectivity
|
|
Network
|
|
Multimedia
|
|
Software Updates & Backup
Device resets
Master reset from settings menu | A master reset removes all user accounts and resets your Samsung Galaxy Chromebook Go to factory settings and may delete your personal data on the internal storage, such as downloads, images, and apps. It doesn't delete data stored on the SIM card or SD card.
|
---|---|
Soft reset with hardware keys | A soft reset is a simulated battery removal. Use a soft reset to power a device off when the screen is frozen or unresponsive and the device has an internal battery that can't be removed. It doesn't cause loss of personal data on the device.
|
Software updates
- Select the Time > All Settings (cog wheel) in the bottom right-hand corner of your screen.
- Select Windows Update.
- Wait for the device to check for updates, and download if a new software version is available.
Was this helpful?