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SUPPORT
New to mobile365? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your mobile365 ID Your PIN/Passcode All account resources topics mobile365 network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get mobile365 for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Learn how to use your device on another carrier or wireless provider's network.  This may also be known as a SIM unlock, network unlock, or carrier unlock.

On this page:

 

What's a Device Unlock

  • Device Unlock lets you use your device with another carrier, for things like international travel or selling your device.
  • Not all devices are compatible with every wireless provider; your device will need to support their network frequencies and technologies. 
  • This is different from Domestic or International roaming, where you use a mobile365 SIM/eSIM to access a different wireless provider's network.

 

Unlock your device

  1. If you didn't get a notification about unlocking your device, make sure it's eligible to be unlocked:
    1. Log into your mobile365 Account and choose your line on the Accounts page.
    2. Choose Check device unlock status to check if your device is locked or unlocked.
    3. Under the device image, check if your device is eligible to be unlocked. Review Device Unlock Policy for a list of eligibility requirements.
  2. Make sure you are connected to the mobile365 network or Wi-Fi.
  3. Select your device type and follow the steps:
 

Android

 
  1. Swipe up on your Home screen to open your Apps list and follow the steps for your manufacturer:

    • Samsung: Settings > Connections > More Connection Settings > Network Unlock

    • OnePlus: Settings > Wi-Fi & internet > SIM & network, then choose Advanced or Network Unlock

    • LG: Settings > Network & internet > Mobile networks > Network unlock > Continue

    • Motorola: Settings > About phone > Device unlock > Continue

    • mobile365 REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock

    • TCL: Settings > System  > About phone > Device Unlock

    • CAT / Nokia / Wiko: Settings > About phone > Device Unlock

    • Older Android or other manufacturers: Check if your device uses the Device Unlock app, find steps in Tutorials, or contact us for assistance

  2. Select Permanent Unlock and wait while the device completes the unlock.

  3. Restart the device.
 

Apple iPhone

 
  • If you have a locked iPhone that's eligible, Contact us so we can submit the unlock.
  • Once it shows unlocked in your mobile365 account, either insert your new SIM card or activate your eSIM.
 

Other devices

 
  • Choose your device on the Devices page for steps or Contact us for assistance.
  • If the steps mention an unlock code, Contact us so we can provide it.

Get help

  • If you've unlocked a mobile365 device but can't get signal with another carrier, contact the other wireless provider for assistance.
  • If you're bringing an unlocked device to mobile365, check out our compatibility checker and signal troubleshooting.
  • Contact us if you can't find the app or settings to unlock your mobile365 device, or if you get an error message when attempting to complete the unlock.

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