Support
New to mobile365? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics
Ways to pay your bill All about your bill Line permissions Your mobile365 ID Your PIN/Passcode All account resources topics
mobile365 network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics
Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics
Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics
Get mobile365 for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics
SUPPORT
New to mobile365? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your mobile365 ID Your PIN/Passcode All account resources topics mobile365 network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get mobile365 for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Learn more about Netflix on Us with mobile365.  

On this page:

Netflix support  

Check out the Netflix Help Center or contact Netflix if you need help with:   

  • Changing your method of payment if you no longer receive your Netflix subscription through mobile365.
  • Netflix title inquiries, DVD support, and account management, including sign-in issues or credit card billing questions.  
  • Streaming issues when off of the mobile365 network.  
  • Troubleshooting and using the Netflix app or website. 
  • You can log into your Netflix account to upgrade or downgrade your subscription. Changes made via Netflix will take effect immediately and you will receive a text confirmation from mobile365 and an email from Netflix.  

Redeem or check activation status  

Netflix streaming subscription requires redemption, a new or existing active Netflix account, and a compatible streaming device or app before it can be used.    

  • You can use your existing Netflix account when activating Netflix on Us.
    • If you have an existing Netflix account, log out of the Netflix app or website on your device.
    • If you don't have an existing Netflix account, you can create one when redeeming Netflix on Us. 
  • You'll need to be the Primary Account Holder on mobile365 to redeem. 
  • Limit of one Netflix streaming subscription per account. 
 

Redeem or check activation status  via mobile365 app

 
  1. Open the mobile365 app and log in.
  2. Select Accounts.
  3. Select Manage Data & Add-ons.
  4. Go to the Services section and choose a Netflix service, then select Continue.  
    • Select Change activation status to review the activation status of available services with your mobile365 service, including Netflix on Us. 
    • You can manage your Netflix plan if a plan is already selected under services. 
  5. Read the notification and select Agree to continue.  
  6. Review the summary and select Agree & Submit. 
  7. Select Go to Netflix. Netflix.com will open.
  8. Enter your Netflix account email address into the field that appears and select Continue.  
    • Double-check your log-in information, especially if it auto-populates, to make sure the correct Netflix account is linked to your mobile365 account.  
    • You can use “Forgot Email” if needed.   
    • If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field, select Continue, and create a password to use for your Netflix login.  
  9. Enter your Netflix password and select Continue.  
  10. Confirm the Netflix plan you want and select Continue.  
  11. Confirm plan details. Select Start Watching.   
 

Redeem or check activation status  via mobile365

 
  1. Log in to mobile365.
  2. Select View Account > Shared Add-ons > Manage add-ons.
  3. Go to the Services section and choose a Netflix service, then select Continue.  
    • Select Change activation status to review the activation status of available services with your mobile365 service, including Netflix on Us. 
    • You can Manage Netflix if a plan is already selected under services. 
  4. Read the notification and select Agree to continue.  
  5. Review the summary and select Agree & Submit. 
  6. Select Go to Netflix. Netflix.com will open.
  7. Enter your Netflix account email address into the field that appears and select Continue.  
    • Double-check your log-in information, especially if it auto-populates, to make sure the correct Netflix account is linked to your mobile365 account.  
    • You can use “Forgot Email” if needed.   
    • If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field, select Continue, and create a password to use for your Netflix login.  
  8. Enter your Netflix password and select Continue.  
  9. Confirm the Netflix plan you want and select Continue.  
  10. Confirm plan details. Select Start Watching.   
 

Redeem via text message

 
  1. Open the link in the text message and log in using your mobile365 ID and password.  The link will open the app if installed or the browser if the app is not installed.   
  2. Select the Go to Netflix button when the “You’re almost done” page loads. You will be taken to Netflix.com to complete the process. 
  3. Enter your Netflix account email address and select Continue.  
    • You can use Forgot email if needed.
    • If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field and select Continue. You'll be prompted to create a password that you'll use for your Netflix login.  
  4. Enter your password and select Continue. 
  5. Confirm the Netflix plan you want and select Continue. 
  6. Confirm plan details and select Start Watching. 
 

mobile365  assisted redemption

 

Contact us to assist you with redeeming Netflix on Us. During this assisted redemption process, we will send a Redemption text message once Netflix on Us has been added to your account.  

Issues redeeming Netflix on Us

 

Missing Netflix on Us in mobile365 account

 

This issue can occur for one of the following reasons:

  • You do not have permissions to redeem Netflix on Us. Only the Primary Account Holder may redeem Netflix on Us. 
  • Your rate plan does not include Netflix on Us. Not all plans are eligible for Netflix on Us. Examples: 
    • Any tax excluded plan 
    • Discounted ONE Voice for Puerto Rico 
    • Mobile Internet plans (including DIGITS, LineLink, and Wearable) 
    • No Credit Check 
    • Prepaid 
    • Magenta single line plans 
    • mobile365 Essentials 
    • ONE All-In Promo (two lines for $100/$110 tax inclusive) 
    • ONE single line plans  
    • ONE Unlimited 55+  

If you have checked your account permissions and plan eligibility and are still having troubles:

  1. Check your activation status or add service. 
  2. Clear your cache, cookies, and history on your browser. 
  3. Attempt to redeem again and use the steps to add Netflix on Us if you do not have Netflix on Us in your mobile365 account.  
 

Error: “In order to enjoy your offer, create a new streaming account with a different email address than the one used for your existing Netflix DVD account. Otherwise, continue to Netflix without accepting this offer.”  

 
  • This means that the account you are trying to redeem has both a DVD and Streaming plan. 
  • If you have a Netflix DVD subscription and you want to keep it:
    • You'll need to set up a new streaming membership under a different email address when opting into Netflix on Us. You'll then have two Netflix accounts: one billed directly through Netflix and the Netflix on Us streaming account through mobile365. 
    • This way you will have your streaming membership through mobile365, and you will continue to be billed for your DVD service through Netflix. 
    • If your DVD subscription also includes a streaming subscription, you may cancel the streaming option at any time with Netflix.

Add, change, upgrade, or remove Netflix on Us 

 

mobile365 app

 
  1. Open the mobile365 app and log in.
  2. Select Account
  3. Select Manage Data & Add-ons
  4. Select your Netflix on Us bill discount under Plan or Shared Add-ons.
  5. Your Netflix on Us feature type will be listed and will provide details about your feature.
  6. You can also upgrade, remove, or change your Netflix subscription by selecting or unselecting any available Netflix service and selecting Continue or Change a Service.
 

mobile365

 
  1. Log in to mobile365
  2. Select Manage Add-ons in the I want to... section.
  3. Go to Services.
  4. Your Netflix on Us feature type will be listed and will provide details about your feature under the Active Add-ons section.
  5. Select Manage Add-ons under the Active Add-ons section to upgrade, remove, or change your Netflix subscription plan on this page by selecting or unselecting any available Netflix service and selecting Continue. 

Canceling Netflix on Us  

  • If you cancel your mobile365 account, you will immediately lose your Netflix benefit. mobile365 will no longer be your Netflix method of payment.
    • If your Netflix account does not have a valid payment method on file, your account will go on hold. 
    • To continue streaming, sign in to your Netflix Account page and add a new payment method. 
    • Contact us to remove the Netflix on Us feature from your account. 
  • If Netflix is billing you directly, contact Netflix if you wish to cancel your streaming account and determine if there have been potential charges applied to any previous method of payment you may have had on file with Netflix. 

Netflix account recovery

mobile365 acts as the method of payment for your Netflix subscription each month after you opt in to Netflix on Us.   

  1. Log in to mobile365.
  2. Select Access Manage Data and Add Ons.
  3. Scroll to and find the Netflix feature.
  4. Select the arrow to expand the text of the feature.
  5. In the text of the feature, there is a line that says “If you are already on a plan with Netflix included sign up for Netflix here .”
  6. Select that link to go to the Netflix Sign Up page, which confirms you’re enrolled and displays the Recover Your Account link.

Billing  

mobile365 acts as the method of payment for your Netflix subscription each month after you opt in to Netflix on Us.   

  • For existing Netflix customers, it may take one to two Netflix billing cycles for your Netflix billing to transfer to mobile365. 
  • You can upgrade from the Netflix on Us subscription included in your plan and will be responsible for paying an upgrade charge through your mobile365 bill.
    • You can upgrade or downgrade your Netflix plan at any time. 
    • mobile365 will become the method of payment for your Netflix account after adding this feature and completing the redemption process. 
    • All non-billing account changes can be made by logging into your Netflix account. 
    • If you remove the Netflix subscription plan from your mobile365 account, mobile365 will immediately stop being your Netflix method of payment. You will need to add an alternative method of payment. 
  • Description on the bill will say Netflix Discount and will show the charge for the subscription, along with the discount amount. 
  • For ONE and ONE Plus customers, the Netflix subscription comes with free Family Allowances. 

Netflix method of payment stuck on iTunes billing issue  

If you redeem Netflix on Us with a Netflix account that is currently paid for through iTunes, you may continue to be charged by iTunes after redemption.  

  • You must  also cancel your account renewal through Apple.  
  • Instructions for canceling Netflix renewal through Apple can be found on the Netflix Help Center. 

Network & app issues  

How are you connected to the Internet?

  • Review Internet and data issues if you are using the mobile365 network  or a  mobile365 roaming partner 
  • Contact Netflix for Wi-Fi or other network support.

Netflix App Issues

Review app freezes, crash, or force close if the Netflix app:  

  • Runs slow, crashes, freezes, shows blank screens 
  • Shows error messages 
  • Isn't updating 
  • Won't load 

Contact Netflix for all other app issues.

When does the problem happen?

Blank screen when attempting to stream?

Contact Netflix for support.

Issues with Netflix specific app such as downloads or parental controls

Contact Netflix for support.

Full terms 

Offer subject to change. Receive Netflix Standard with ads while you maintain 1 qualifying Go5G Next, Go5G Plus or Magenta Max line or 2+ Go5G or Magenta lines in good standing. Netflix account, plan availability & compatible device required. Alternative discount toward different Netflix streaming plans may apply. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per mobile365 account; for existing Netflix members it may take 1-2 bill cycles during which time you will continue to be charged separately for any existing Netflix account. If you link an existing Netflix account to this offer, terminating the qualifying line(s) will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file. Like all plans, features may change or be discontinued at any time; see mobile365 Terms and Conditions at mobile365 for details. 

Was this helpful?