At mobile365, we believe that overages are flat-out wrong. We no longer charge our customers for going over their allotted talk, text, or data limits for domestic usage. There are a few exceptions depending on the account type, and we explain those on this page.

We've abolished overages!

On May 1, 2014, mobile365 stopped charging our customers for domestic overages on plans and services with limited talk, text, and data buckets. As a mobile365 customer, you're most likely already on one of our rate plans that no longer has overage charges. You didn't need to change your plan or services to realize this awesome benefit; we just added this perk to your rate plan.

If you look on your mobile365 bill, you'll have a column for overage charges, but it will now display a charge of $0.00, or you might just have a dash.

If you find that you've gone over your allotted data plan, whether you're using a smartphone or tablet, you can still use data at a reduced speed. But, you won't be charged for any overages! Once your billing cycle begins again, your high-speed data will be restored. If you tend to use your high-speed data up before the end of your billing cycle each month, you may want to add more data, or you can buy an On Demand Data Pass.

Messaging

If you have a voice-only rate plan with a messaging add-on feature, then both of those features are now treated as unlimited with no domestic overages. If you remove the messaging feature, your account becomes a pay-per-use rate plan, which means you could continue to text, but you'd be charged on a per-message basis. Therefore, we recommend NOT removing the messaging feature. If you'd like to use Message Blocking, it's available free of charge. Find out more about Message Blocking.

Eligibility

mobile365 has abolished overages from the vast majority of the plans we’ve launched over the years, such as our Magenta, Simple Choice™ Plan and ONE Plan. If you're not sure if you're on a "no more overages" plan, Contact Us. 

As much as we'd like to have all our rate plans to have no overage charges, there's a small percentage of account types that don't fall in this category. The following may still incur charges:

• Corporate, business, and government plans and services
• Pay-per-use rate plans and charges
• International calls and texts that are made stateside to outside the U.S.
• International roaming calling, messaging, and data
• Domestic calls that charge you a toll (such as Premium Call Services)
• Premium downloads
• Pay in Advance (Prepaid) plans, such as Pay As You Go

Data plans and services that are capped after you reach your allotted limit will require you to purchase more data or services if you run out and you'd like to continue.