By default, you aren't asked for your password when checking your voicemail from your device. If you have your outgoing caller ID blocked, you're required to enter your password when you call your voicemail from your device. mobile365 recommends that you turn on your voicemail password for added security.

Password security

1 - Change password 2 - Enable/Disable password

After you've listened to your voicemail message, select the 9 key to save the message. You can repeat this to save the message in your voicemail box before the auto-save period runs out. To retrieve the saved message and save it to a different location, set up your mobile365 account online, and follow the Use voicemail on a computer steps on this page. You can save a voicemail if it is less than 30 days from the day it was originally deposited or when it was last saved.

If you're listening to your voicemail and delete it, don't hang up! A voicemail message can be retrieved before the same call is disconnected. Once the call has ended there is no way to retrieve the deleted voicemail message.

The migration will automatically delete any voicemail messages over 30-days old, played, unplayed, or saved, from the old platform. The voicemail platform migration is bringing an improved and updated experience to mobile365 voicemail. Save your messages before the migration to prevent automatic deletion.

To prevent losing your messages, forward or save them before the migration starts.

To forward messages from all devices, if voicemail is less than 30-days old:

1. Longpress the 1 key or open the voicemail app.
2. Listen to the message you want to forward.
3. Once the message has played, select the 6 key to listen to more options, then select the 2 key to forward the message.
4. Enter the ten-digit number you wish to forward the message to, then select the # key. Additional numbers can be entered if necessary. Once complete, select the # key.

BlackBerry

1. BlackBerry 10: In the BlackBerry Hub or the Phone app, touch and hold a voicemail message.
2. BlackBerry 7 or older: In the Visual Voicemail app, touch and hold a voicemail message.
3. Select Save As.
4. Select the location, and select Save.

Windows Phone

Unfortunately, Windows devices do not have an option to back up voicemail. You can play them on speakerphone and record them using a laptop/PC microphone or you can use the Save instructions on this page if the message is less than 30-days old.

If you're the Primary Account Holder, you can save your messages from your mobile365 account. These steps are for all devices including Windows, if voicemail is less than 30-days old.

1. Log in to your mobile365 account.
2. Select My Phone or Line Details then select Check Voicemail.
3. Log in to your Digits account.
4. Choose the message to download.
5. In the expanded menu, select Download.

1. Log in to your mobile365 account.
2. Select My Phone or Line Details then select Check Voicemail.
3. Log in to your Digits account. To listen to a message, select the Play icon next to the message.
4. Select Settings.
5. Select Greetings and follow the on-screen instructions.

1. Log in to your mobile365 account.
2. Select My Phone or Line Details then select Check Voicemail.
3. Log in to your Digits account.
4. Select Send as email next to the message.
5. Enter an email address in the To field.
6. Add an optional message in the Message field.
7. Select Send email. You'll get a 'sent successfully' message. The email will come from MSISDN@mobile365voicemail.com.