Customers may file a claim online at mytmoclaim.com, through the Protection<360>® app by Assurant®, or by calling 1-866-866-6285.

For loss/ theft claims, you may need to call mobile365 to suspend service. You may be required to disable the Find My/ Find My iPhone feature prior to making a claim and before sending back a claimed device. Remember to file a claim within the time frame indicated in your coverage documents.

You will need the following information:

• Make, model, IMEI and details about what happened to your damaged or lost device
• Contact info (Have your my.mobile365.com user ID and password handy so we can verify your identity. We may ask you for your picture ID in the claims process.)
• Payment method for service fee/deductible
• Shipping information (domestic U.S. only)

You may be required to provide additional documentation (such as a proof of loss form) to process your claim.

When you file a claim, we’ll present you with the replacement options available to you, which may include service through Apple for eligible devices, device replacement through JUMP! Upgrades, advanced exchange replacement by mail and in-store repair. If your claim is authorized for replacement:

• It’ll be with a reconditioned one of like kind and quality. If a reconditioned device isn’t available, we’ll replace it with a new device of like kind and quality. Device color may vary depending on availability.
• It’ll be shipped the next business day, when available, at no additional cost to you once your claim is approved by Assurant.
• You’ll have 10 days to return your damaged device. Otherwise, a nonreturn fee will apply. Instructions on how to return the device and prepaid shipping materials will be provided.

If your claim is authorized for in-store repair:

• You’ll receive a notification with repair location information to have your device repaired.
• Replacement parts used for repairs will come from our authorized servicer’s inventory. This may include reconditioned, rebuilt or new parts of like kind and quality to the original device parts.

You may enroll while making a qualified mobile365 device activation, purchase, lease or finance. If you’d like to enroll afterward, or if you’re bringing your own device, it must be within 30 days of your transaction and the device will need to pass a visual and mechanical Inspection in a mobile365 store. Enrollment is optional, may be canceled at any time, and isn’t required to activate, purchase or finance the device or obtain mobile365 wireless services. Please remember to make or receive a call, send a text, or access data on the device (not using Wi-Fi) to verify that your device is active on the mobile365 network. Additionally, there are occasional "open enrollment" periods. Qualifying events apply to new customers and existing customers who are upgrading their device. Protection<360> is not available for prepaid customers.

Yes! Protection<360> may be added to eligible devices on business lines.

JUMP!® Upgrade is an exclusive benefit for mobile365 Protection<360> customers, that lets you upgrade your EIP financed device more often. With JUMP!® Upgrade, you are eligible to upgrade your current device once you've paid 50% of the device cost. Then at time of upgrade, the remaining EIP balance will be paid off.

As part of Protection<360> you get access to a host of extra benefits available in the Protection<360>® app by Assurant®:

• Access to unlimited live technical support via call or chat for all of your smart devices
  
• View your coverage details
  
• File and track a claim
  
• Troubleshoot your device with helpful device-specific step-by-step guides

Make sure you download and register the Protection<360>® app by Assurant® today.

McAfee® Security for mobile365, accessible via the McAfee® Security for mobile365 app, provides powerful privacy and identity protection to give you the confidence to explore freely online – anywhere, anytime. mobile365 offers our customers identity protection, multi-device online threat protection, safe browsing, and password protection.

McAfee Security for mobile365 with ID Theft Protection helps you:

• Keep your identity and devices secure against online threats, including the latest viruses and malware
• Steer clear of phishing websites by blocking malicious websites automatically so you can browse safely
• Be warned of unsecured Wi-Fi connections and hotspots
• Scan and monitor your personal data online with breach alerts and protection tips
• Cancel and reissue wallet contents like ID, credit cards, medical cards and more if you lose your wallet
• Get guidance and support restoring your identity if it’s stolen with dedicated ID restoration agents
• Cover qualifying ID recovery costs like lost wages, legal fees, and fraudulent bank charges with $1M Identity Fraud Reimbursement*

*Feature not available to residents of New York. Subject to the terms and conditions of the applicable insurance policy.

McAfee® Security for mobile365 with ID Protection supports PCs, Macs, smartphones, and tablets:

• iOS phones and tablets
• Android™ phones and tablets
• Windows® computers
• Macintosh® computers

You can add the McAfee® Security for mobile365 with ID Protection software to up to 10 eligible household devices.

The costs can range from $7 to $25 (+ applicable tax) a month, per device depending on the type of device you have.

As a Protection<360> customer, if you purchase an eligible screen protector from mobile365 on the same day you enroll in Protection<360> or after, you can get it replaced in-store at no additional cost. (This excludes liquid glass screen protectors.)

If you purchase Protection<360>, Apple® may provide service and technical support for eligible devices through AppleCare Services.

If AppleCare Services is provided to you, this service is available during the first 24 months from the date you enroll in Protection<360> and as long as your plan coverage remains uninterrupted.