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Contact numbers

Purchasing at mobile365

Consumer Sales: 1-800-mobile365
For mobile365 For Business: 1-855-478-2195

General Customer Care & Technical Support

From the mobile365 app, on a mobile365 phone
From your mobile365 phone: 611
Call: 1-800-937-8997
If you are calling about a technical issue with your mobile365 service, please call from a different phone so that we can troubleshoot with you.

mobile365 High Speed Internet Support

mobile365 High Speed Home Internet Sales: 1-844-249-6310
mobile365 Home Internet Tech Support: 1-844-266-5030

International Callers

Call: 1-505-998-3793

All calls made to this number from a mobile365 handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-mobile365 phones will incur international long distance charges as well as any other additional charges that may apply.

Customer Care representatives are available daily from 4 a.m. to Midnight PST

Contact us - TTY

TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability.

Dial 711 to reach a Relay Agent.

Short Codes

Just dial the short-code below as if you were making a phone call (information is not available via text message), hit "Send," and we’ll give you the info you need. It’s fast, easy, and free!

#BAL# (#225#) – For your account balance and last payment received info.

#MIN# (#646#) – For your minute use for the current billing cycle.

#MSG# (#674#) – For your message use for the current billing cycle.

Addresses

Questions and Comments

mobile365 Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

Please don't send payments to this address.

Payment

You can pay your bill online, or by phone at 1-877-453-1304.

Bankruptcy Legal Notices

mobile365 Bankruptcy Team
PO Box 53410
Bellevue, WA 98015-3410
DMCA Notices

Questions on mobile365 service?

How do I check my balance, data, or minutes?

You can check your balance, data, minutes, and text messages for free. Find out how on our Check your usage page.

What are the different ways I can pay my bill?

mobile365 provides several options for paying your bill, including AutoPay, making an online payment, paying over the phone, and more.

Can I use my iPhone on mobile365's network?

As over one million customers have already learned, it’s quick and easy to setup your iPhone® to work on mobile365's network.

What should I do if my phone is lost or stolen?

The theft or loss of a device is a difficult experience. Fortunately, mobile365 provides a few easy-to-setup security features that can protect your information and simple steps you can take to secure your information and account if your mobile365 device is ever lost or stolen.

How do I upgrade my phone?

Upgrading your phone through your My mobile365 account is simple and fast. See our phone upgrade FAQs for additional information.

Where's my phone order?

It is really easy to track your phone order. Visit our Order status & tracking page for more information.

How do I get phone insurance?

Device Protection provides protection against loss, theft, accidental damage, and malfunction of your wireless phone. Learn more about mobile365's device protection program here.