How to correct your personal information with us.
Log in to your account
Time estimate: Less than five minutes
If you’re a customer, it’s fast and easy to correct your personal information online. Just log in to your
Billing & payments
This is where you can correct your billing address, AutoPay, payment methods, and paperless billing.
mobile365 ID
This is the place to edit your name, email, password, security questions, and phone numbers.
Caller ID
This is where you can update the name people see on their phone when you call them.
Line settings
Here’s where you can update your preferred name, E911/usage address, and line permissions.
Call Customer Care
Time estimate: 10 minutes
Let us help you correct the personal information associated with your account.
Visit a store
Time estimate: Varies
To change the name on your account, please stop by a
Use our online form
Time estimate: Up to 45 days
You can submit an online request to correct your personal information.