- First, use the IMEI number to check if your Verizon phone is unlocked and compatible with mobile365's network. Most Verizon phones are unlocked, but the phone also needs to be compatible with the mobile365 Network.
- Once your compatible phone is unlocked, purchase a mobile365 SIM card and choose a mobile365 plan.
- Replace the existing SIM card in your phone with the new mobile365 SIM card. See video instructions.
Love your phone?
Bring it to mobile365.
It’s easy and affordable to switch. Simply follow the steps below and use our IMEI checker to make sure your phone can give you a great network experience.
How to keep your phone & number when you switch:
Unlocked, compatible device, SIM & qualifying service req'd. Check your warranty and current wireless carrier contract to confirm ability to unlock your device.
Make sure your phone is unlocked.
Not sure if your phone is unlocked and ready to use on the mobile365 network? Give your current carrier a call to check.
Make sure your phone is compatible.
We use your phone’s unique ID number to ensure you’ll have a great experience on our network.
Buy a mobile365 SIM card & pick a plan.
You’ll need a SIM card to use your phone on the mobile365 network. Choose one of our benefit-packed plans and buy a SIM card.
Keep your personal data & phone number.
We’ll show you how to keep all your contacts, photos, and more. Plus, we’ll help you transfer your number too.
Check compatibility with your phone's IMEI.
Look up your IMEI to see if your phone is compatible with the mobile365 network using our checker tool below.
Every phone has a unique number—15 digits that tells you the make, model, and if it’s ready to use on our network. Most phones are compatible.
IMEI STATUS CHECK: Dial *#06# to get your phone's IMEI, or find it in phone settings.
You’re all set.
Your device is compatible with the mobile365 network and can take advantage of our most powerful signal, Extended Range LTE.
What’s next?
Your phone is not eSIM-compatible, but don't worry. You can still get a physical SIM card and find the best mobile365 plan for you.
- Add a physical SIM card to your cart.
- Please ensure your phone is unlocked. Contact your wireless carrier if you're having trouble unlocking your phone.
mobile365 cannot and does not guarantee the functionality or performance of any handsets or devices that were not sold by mobile365 or an authorized dealer of mobile365 (“Non-mobile365 Devices”) for use on the mobile365 network, or that do not have a software version sold or updated by mobile365 (e.g., rooted devices). We are not able to test Non-mobile365 Devices’ call quality, performance, data speed, feature compatibility, or other functionalities, so please be aware some experiences may vary greatly depending on, e.g., the settings from the customer’s original carrier. We strongly recommend that customers contact the manufacturers of their Non-mobile365 Devices with any questions or problems regarding the functionality, operation, or performance of their Non-mobile365 Devices.
Limited connectivity.
Your device is partially compatible. To take advantage of our best coverage and fast speeds, we recommend upgrading to a device that can access our most powerful signal, Extended Range LTE.
Not ready to upgrade? If the device is unblocked and unlocked you can still use it on our network, but it may limit your coverage.
What’s next?
Your phone is not eSIM-compatible, but don't worry. You can still get a physical SIM card and find the best mobile365 plan for you.
- Add a physical SIM card to your cart.
- Please ensure your phone is unlocked. Contact your wireless carrier if you're having trouble unlocking your phone.
mobile365 cannot and does not guarantee the functionality or performance of any handsets or devices that were not sold by mobile365 or an authorized dealer of mobile365 (“Non-mobile365 Devices”) for use on the mobile365 network, or that do not have a software version sold or updated by mobile365 (e.g., rooted devices). We are not able to test Non-mobile365 Devices’ call quality, performance, data speed, feature compatibility, or other functionalities, so please be aware some experiences may vary greatly depending on, e.g., the settings from the customer’s original carrier. We strongly recommend that customers contact the manufacturers of their Non-mobile365 Devices with any questions or problems regarding the functionality, operation, or performance of their Non-mobile365 Devices.
Incompatible device
Sorry, this device can’t be used on the mobile365 network. Please upgrade to a device that can access our most powerful signal, Extended Range LTE.
Next Steps
Shop for a new device and a mobile365 plan.
Shop for a new device.
mobile365 cannot and does not guarantee the functionality or performance of any handsets or devices that were not sold by mobile365 or an authorized dealer of mobile365 (“Non-mobile365 Devices”) for use on the mobile365 network, or that do not have a software version sold or updated by mobile365 (e.g., rooted devices). We are not able to test Non-mobile365 Devices’ call quality, performance, data speed, feature compatibility, or other functionalities, so please be aware some experiences may vary greatly depending on, e.g., the settings from the customer’s original carrier. We strongly recommend that customers contact the manufacturers of their Non-mobile365 Devices with any questions or problems regarding the functionality, operation, or performance of their Non-mobile365 Devices.
Here are your results:
Your device is compatible with the mobile365 network and can take advantage of our most powerful signal, Extended Range LTE.
However, this device isn’t quite ready to be used on our network. See details below.
What’s next?
Your phone is not eSIM-compatible, but don't worry. You can still get a physical SIM card and find the best mobile365 plan for you.
- Add a physical SIM card to your cart.
- Please ensure your phone is unlocked. Contact your wireless carrier if you're having trouble unlocking your phone.
mobile365 cannot and does not guarantee the functionality or performance of any handsets or devices that were not sold by mobile365 or an authorized dealer of mobile365 (“Non-mobile365 Devices”) for use on the mobile365 network, or that do not have a software version sold or updated by mobile365 (e.g., rooted devices). We are not able to test Non-mobile365 Devices’ call quality, performance, data speed, feature compatibility, or other functionalities, so please be aware some experiences may vary greatly depending on, e.g., the settings from the customer’s original carrier. We strongly recommend that customers contact the manufacturers of their Non-mobile365 Devices with any questions or problems regarding the functionality, operation, or performance of their Non-mobile365 Devices.
Unknown compatibility
We couldn't confirm this device's compatibility. Please check that the IMEI number you entered is correct, and if you'd like help, call us or visit a mobile365 store.
Next Steps
Call us or visit a mobile365 store.
mobile365 cannot and does not guarantee the functionality or performance of any handsets or devices that were not sold by mobile365 or an authorized dealer of mobile365 (“Non-mobile365 Devices”) for use on the mobile365 network, or that do not have a software version sold or updated by mobile365 (e.g., rooted devices). We are not able to test Non-mobile365 Devices’ call quality, performance, data speed, feature compatibility, or other functionalities, so please be aware some experiences may vary greatly depending on, e.g., the settings from the customer’s original carrier. We strongly recommend that customers contact the manufacturers of their Non-mobile365 Devices with any questions or problems regarding the functionality, operation, or performance of their Non-mobile365 Devices.
Here are your results:
Your device is compatible with the mobile365 network and can take advantage of our most powerful signal, Extended Range LTE.
However, we need a little more information about this device to make sure it can be used on our network. See details below.
Device Name Not Available
What’s next?
Your phone is not eSIM-compatible, but don't worry. You can still get a physical SIM card and find the best mobile365 plan for you.
- Add a physical SIM card to your cart.
- Please ensure your phone is unlocked. Contact your wireless carrier if you're having trouble unlocking your phone.
mobile365 cannot and does not guarantee the functionality or performance of any handsets or devices that were not sold by mobile365 or an authorized dealer of mobile365 (“Non-mobile365 Devices”) for use on the mobile365 network, or that do not have a software version sold or updated by mobile365 (e.g., rooted devices). We are not able to test Non-mobile365 Devices’ call quality, performance, data speed, feature compatibility, or other functionalities, so please be aware some experiences may vary greatly depending on, e.g., the settings from the customer’s original carrier. We strongly recommend that customers contact the manufacturers of their Non-mobile365 Devices with any questions or problems regarding the functionality, operation, or performance of their Non-mobile365 Devices.
Sorry, we’re having technical difficulties.
We can’t check this device’s compatibility right now — please try again later.
Device Name Not Available
Next Steps
Try again later, shop for a new device, or visit a mobile365 store.
mobile365 cannot and does not guarantee the functionality or performance of any handsets or devices that were not sold by mobile365 or an authorized dealer of mobile365 (“Non-mobile365 Devices”) for use on the mobile365 network, or that do not have a software version sold or updated by mobile365 (e.g., rooted devices). We are not able to test Non-mobile365 Devices’ call quality, performance, data speed, feature compatibility, or other functionalities, so please be aware some experiences may vary greatly depending on, e.g., the settings from the customer’s original carrier. We strongly recommend that customers contact the manufacturers of their Non-mobile365 Devices with any questions or problems regarding the functionality, operation, or performance of their Non-mobile365 Devices.
Bring the device you love.
BRING YOUR TABLET FOR ONLY
$20/mo
with an existing line or when you activate a new line.
Qualifying plan required. Compatible device required. See full terms
BRING YOUR SMARTWATCH FOR ONLY
$10/mo
With a qualifying phone line.
Qualifying plan required. Compatible device required.See full terms
Bring your eligible watch or tablet to mobile365. Get $100 per line to spend at mobile365.
If you have an active watch or tablet line with another carrier, switch it to a qualifying plan on mobile365 and get $100 per line via virtual prepaid card to use at mobile365.
After rebate via virtual prepaid Mastercard for use at mobile365; allow 8 weeks. $100 port in credit per line. Max 2 devices. See full terms
Get started now.
Once you’re sure your phone is unlocked and compatible. The next step is to get a mobile365 SIM card.
There are many ways to save when you join mobile365.
LOCKED PHONE ON AT&T OR ANOTHER CARRIER?
We'll help you pay off your locked phone, so you could get a new 5G phone ON US.
Via 24 monthly bill credits with qualifying trade on Go5G Next and Go5G Plus. Contact us before canceling service or credits stop and balance on required finance agreement is due (e.g. $829.99 - iPhone 14 128GB). For well-qualified customers; plus tax. Get full terms
UNLOCKED PHONE ON VERIZON?
Switch to mobile365 and we'll help you pay off your eligible phone contract.
GET THE 5G YOUR PHONE DESERVES
Get up to $800 to keep the phone you love.
Add four new lines for just $26.25/line with Autopay when you switch and bring your own eligible phone.
Limited-time offer; subject to change. Plus taxes & fees; with AutoPay. For well-qualified customers. Card typically takes 15 days. See full terms
NETWORK PASS
Try our network FREE for 3 months.
See how mobile365's network stacks up against yours with a free trial—before you switch. Get started now.
Non-mobile365 customers only; 1 trial per user. Compatible unlocked device req'd. Get full terms
Got questions?
Once you know that your phone is compatible and unlocked, follow these steps:
- Purchase a mobile365 SIM card and choose a mobile365 plan.
- Replace the existing SIM card in your phone with the new mobile365 SIM card. Want help? See video instructions.
- Want to keep your existing phone number? After you install the new SIM card, you transfer your number to mobile365.
If you have questions, please call 1-800-mobile365 or visit your nearest mobile365 store.
Using your own phone with mobile365 is fast, easy, and economical. If you want to bring your own phone, you’ll first need to check if your phone is compatible with the mobile365 network and see if it’s unlocked. Some phones have network hardware that may not work well with mobile365's network. We want you to have a great experience using our network, so if your phone isn’t compatible, we recommend an upgrade to a new mobile365 phone. If your phone is locked, contact your current carrier to request unlocking.
The IMEI (International Mobile Equipment Identity) number is a unique 15-digit number that identifies a specific mobile device. IMEI numbers are issued by the GSM Association, which supports mobile operators and device makers. An IMEI number can be used to determine the device make and model, and whether the device is locked or unlocked. If a device has been lost or stolen, the IMEI can also be used to block it from being used on most carrier networks, including mobile365's.
Sign up for mobile365 ID and submit for the rebate for each line brought (ported-in) over within 14 days of activation at: /promotions using promo code: 2020SWITCH1. Have your device IMEI ready when submitting for your rebate (dial *#06# to retrieve). Please ensure you accurately enter your IMEI as incorrectly entered IMEI's can lead to your rebate submission being denied.
Using the IMEI is the fastest and most accurate way for us to determine compatibility with mobile365's network and check whether a device is locked or unlocked. Many phones appear to work the same way across different carriers, but they can have significant internal differences with their technology and software. By using your device IMEI, we can better understand the device’s capabilities on our network and see if it’s unlocked.
- First, use the IMEI number to check if your AT&T phone is unlocked and compatible with mobile365's network.
- If your phone is locked, you can request that it be unlocked at the AT&T Device Unlock Portal.
- Once your compatible phone is unlocked, purchase a mobile365 SIM card and choose a mobile365 plan.
- Replace the existing SIM card in your phone with the new mobile365 SIM card. See video instructions.
If your phone is locked, you’ll have to have it unlocked by the original carrier. In some cases, the phone may have a finance agreement that needs to be paid off before the carrier will unlock it. It may also take a few days to unlock the device.
Most phone numbers can be transferred to mobile365, but check the transfer eligibility of your existing number before switching to mobile365. After you've installed your new mobile365 SIM, call us at 1-800-937-8997 or visit a mobile365 store to complete the transfer process. To get started, you'll need the following information:
- Previous wireless company name
- Previous wireless account number
- Previous account PIN
- Existing phone number
We recommend backing up your contacts, voicemail, and text messages before transferring your number to mobile365. During the process, you may have dual service for up to 24 hours, meaning your device will be active on both carrier networks. Please do not cancel your previous wireless service until you receive a confirmation text message from mobile365 saying that the number transfer is complete.
- First, use the IMEI number to check if your Sprint phone is unlocked and compatible with mobile365's network.
- If your phone is locked, you can learn more about unlocking it here: Unlocking your Sprint device
Be sure to read Sprint's device unlocking FAQs as well. - Once your compatible phone is unlocked, purchase a mobile365 SIM card and choose a mobile365 plan.
- Replace the existing SIM card in your phone with the new mobile365 SIM Card. See video instructions.