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Welcome to mobile365 Internet Support

Our internet is designed to be easy to set up and effortless to maintain. Find setup instructions, helpful videos and troubleshooting guides below.

Need help with your gateway order? 

Check and track my order

Set up your mobile365 Internet

Get set up in just 15 minutes. You'll be ready to connect with these simple steps.

1. Get the mobile365 Internet app

Using the mobile365 Internet app is the easiest way to set up your service. It can also help find the best location for your gateway, monitor Wi-Fi connectivity, manage when your family’s online, see who’s connected to your network, and more.

If you don't want to use the mobile365 Internet app, you can still connect to your network using the default name and password on the gateway label and skip to the next step.

Learn more about the mobile365 Internet app
  • Things you can do with the mobile365 Internet app | mobile365
  • How to: Set up your High-Speed Internet Gateway
  • How To: Finding The Best Place For Your mobile365 Gateway
  • Understand Your First Home Internet Bill | mobile365

2. Set up your gateway & network

A modem and router in one - mobile365 gateways make connecting easy.

Our 5G gateways offer standard Wi-Fi, multiple home networks (SSID), and connection to mobile365's massive 5G network.

mobile365 offers a variety of state of the art gateways with the same key features. You will receive the first available based on inventory levels when you sign up.

Learn more about gateway placement and setup Get help setting up a replacement gateway
  • How to: Set up your High-Speed Internet Gateway
  • How To: Finding The Best Place For Your mobile365 Gateway
  • How to Swap Your Gateway SIM Card
  • Arlen: Fine-Tune Your Gateway's Performance
  • mobile365 Internet Unboxing and Setup
  • Nicole: Set Up Was So Easy!
  • This is the RIGHT port! mobile365 Internet

Quick tip! You can use the network name and password from your previous internet service to quickly connect to your new network. 

Get to know your gateway

Use the links below to find technical details and specifications or check out our tutorials for help setting up and using your gateway.

5G Gateway (G4AR & G4SE)

Learn more Tutorials
The front of the mobile365 5G Gateway with the LCD screen displaying signal

Sagemcom Fast 5688W

Learn more Tutorials
Front view of the Sagemcom Fast 5688W gateway

Nokia 5G21

Learn more Tutorials
Front view of the Nokia 5G21 Gateway

Arcadyan KVD21

Learn more Tutorials
Front view of the Arcadyan KVD21 gateway

3. Connect your devices

Connect your device and equipment using Wi-Fi or Ethernet. Use the link below to get videos, tutorials, and instructions for connecting devices and third-party equipment.

Learn more about connecting devices and equipment

4. Create your mobile365 ID and account

New to mobile365? Get your mobile365 ID to finish setting up your account and learn more about your mobile365 account and billing.

Already have a mobile365 ID? Use your existing mobile365 ID to access and manage your mobile365 account.

Create your mobile365 ID

Get acquainted with your bill

Learn how to access your bill, what to expect, and how to manage your account and benefits with your mobile365 ID.

Learn about your account and billing
  • Understand Your First Home Internet Bill | mobile365
  • How to Get Perks with mobile365 Tuesdays
  • Things you can do with the mobile365 Internet app | mobile365
  • How to: Set up your High-Speed Internet Gateway

Troubleshooting

Need help with your mobile365 Internet or gateway? Our Troubleshooting guides can help fix the most common mobile365 Internet issues.

Troubleshooting guides

Still need help?

Find out what people are talking about in our TV & Home Internet forum in the mobile365 Community or check out our FAQs for the most common questions about mobile365 Internet.

Go to mobile365 Community View our FAQs

If you still have questions or need help, our mobile365 Internet support team is here for you.

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