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mobile365® Home Internet Backup™ gets you back online.​

Home Internet Back up is our new 5G internet solution that helps you stay connected when your main internet service provider (ISP) has an outage. With Cable Co outages having risen by 28% YoY, we’re bringing you peace of mind knowing you’ll have online access when it matters most.

Check availability ​​Call 1-877-394-3949​

National outage average based on independent analysis of broadband measurements recorded nationwide (excluding Hurricane impacted regions) June through October, 2023 & June through October, 2024. Outage being recorded as a lack of network connectivity lasting >30 seconds and affecting multiple subscribers. © 2024 Opensignal Limited.

Home Internet Backup features:

​​​130GB of 5G data per/mo.

(Approximately 7 days typical use. After allotment unlimited data at up to 3G speeds).
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130GB of free extra data, up to 3 times a year.

​​​​For those times when your internet outage is longer than you expected. Learn more.​​​
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No annual contracts or equipment fees.

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​​Simple setup in 15 minutes or less.​

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​​Get Home Internet Backup for $10/month.​

​​With AutoPay and any nationally available postpaid voice line.​

​​Or get Home Internet Backup for $20/month.​

​​​With AutoPay and no voice line required.​

Check availability
LIMITED-TIME OFFER

​​​​Keep your gateway powered for up to seven hours in case the power goes down too. Only $50 (reg. $99.99) when you sign up for Home Internet Back up and activate over the phone or in-store. Offer ends 1/17/25.

Call 1-877-394-3949
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Prepare for the unexpected with Home Internet Backup.

It’s not your everyday internet—it’s for keeping you connected when it matters most.

  Backup Home Internet
5G data 130GB per/mo.
(Enough for 7 days of typical use. Threshold is based on usage not a limited number of days. After allotment, unlimited data at up to 3G speeds.)		 Unlimited
5G Wi-Fi gateway Included Included
Free 2-day shipping ✔ ✔
Test Drive ✔ ✔
Price Lock
(We won’t raise your internet rate. Exclusions like taxes & fees apply.)		 ✘
Not included		 ✔

Delivered via 5G cellular network; speeds vary due to factors affecting cellular networks, including data prioritization. Test Drive for up to 15 days.

Looking for more than a backup solution? Check out all of our home internet plans​

Got internet backup questions?

  • mobile365’s Home Internet Backup plan is an affordable, reliable solution to keep cable or fiber customers connected during outages from their primary internet service provider. It comes with 130GB of data a month - enough to keep a typical household connected with Wi-Fi for up to 7 days in case your primary internet service goes down.

  • Home Internet Backup is for people with an existing primary internet provider who need a backup connectivity solution for when their primary internet provider has an outage or connectivity goes down.

  • Home Internet Backup comes with a 5G Gateway included and takes just minutes to install. Keep your gateway plugged in and when your primary internet connection goes out, simply switch your devices over to your Home Internet Backup Wi-Fi connection to stay online until your primary provider is back up and running.

  • Home Internet Backup gives 130 GB of data – enough to keep a typical household connected for up to 7 days a month – and a 5G gateway included for $20 per month with AutoPay.

  • Once you use your 130 GB of monthly full speed data, you’ll stay connected at speeds of up to 600 kbps until your plan resets on the first day of your next billing cycle. Home Internet Backup is intended for use only as a backup in the event of a separate, primary internet provider outage.

  • You can check your data usage at any time in your Mymobile365 Account.

  • No, unused data can’t be carried over to the next month.

  • You will receive notifications to your Internet gateway at 80% and 100% of full-speed data usage. You can also easily check your data usage any time in your Mymobile365 Account.

    If you’re an Internet only customer, a second notification will be sent via email, so we recommend having an email attached to your account to receive data usage notifications.

    Additionally, if you have a mobile365 Voice line, you’ll also receive an SMS message letting you know how much data you’ve used for the month.

  • You can upgrade your Home Internet Backup plan to a mobile365 5G Home Internet plan by calling Customer Care. Check to see if mobile365 5G Home Internet is available at your home here - https://www.mobile365.com/home-internet/eligibility

  • Your data will reset on the first day of your new billing cycle.

  • No problem! The gateway can stay plugged in and on, and data will only be used if devices are connected to the Home Internet Backup Wi-Fi, so check to make sure you have disconnected them until an outage occurs. Home Internet Backup is intended for use only as a backup in the event of a separate, primary internet provider outage.

  • It depends on several factors, including your household's usage behavior, the number of devices connected, and the type of activities you engage in online. However, 130GB of data is enough to keep a typical household connected for 7 days.

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