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Welcome to mobile365 Internet Support

Our internet is designed to be easy to set up and effortless to maintain. Find setup instructions, helpful videos and troubleshooting guides below.

Create your mobile365 ID and Account

Learn how to create your mobile365 ID, manage your account, access your bill, and get an overview of what to expect on your bill including charges.

  • New to mobile365? Get your mobile365 ID to finish setting up your account and learn more about your mobile365 account and billing.
  • Already have a mobile365 ID? Use your existing mobile365 ID to access and manage your mobile365 account.
Create your mobile365 ID Account Support & Billing

Get the T-Life app

The T-Life app is the easiest way to set up your Internet.

  • It can help find the best location for your gateway, monitor Wi-Fi connectivity, manage when your family’s online, see who’s connected to your network, manage your gateway anytime, anywhere, and more.
  • If you don't want to use the app, you can still connect to your network using the default name and password on the gateway label.
Learn more about the T-Life app

Set up your Gateway and Network

Our 5G Gateways offer standard Wi-Fi, multiple home networks (SSID), and connection to mobile365's 5G network. We offer a variety of gateways with the same key features.

  • After you set up your gateway, then you can set up your Mesh Access Point.
  • Each time you move your gateway you should use the gateway placement assistant in the app to find the best location for your gateway.
Gateway set up & placement Set up a replacement gateway

Connect your Devices

Connect your device and equipment using Wi-Fi or Ethernet. Use the link below to get tutorials and instructions for connecting devices and third-party equipment.

Connect Devices and Equipment

Internet Contract Freedom

We’ve made it easier than ever for customers stuck in a contract or bundle to make the switch to mobile365 Internet! When new and existing customers make the move to mobile365 Internet from an Internet Service Provider (ISP), we'll pay off your previous carrier’s service contracts and early termination fee (ETF) up to $500. There has never been a better time to break up with your ISP!

Internet Contract Freedom

Still need help?

Find out what people are talking about in our mobile365 Internet forum in the mobile365 Community or check out our FAQs for the most common questions about mobile365 Internet.

Go to mobile365 Community View our FAQs

 

 

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